Privacy Notice

Last updated: 19 September 2026

RunSpecGuard provides an AI fitment assistant that runs on merchants' own e-commerce storefronts. This notice explains what we handle and what we deliberately do not.

1. In short

We build each assistant from product information a merchant publishes publicly or provides to us.
We collect the text of customer questions asked in the assistant, and basic technical data needed to run and protect the service.
If a customer leaves contact details through a callback form, those details are stored in that merchant's own database, not in a shared pool.
We do not access merchant orders, customer lists or payment data. We do not sell data and we do not run third-party advertising.

2. Who is responsible

RunSpecGuard operates the service and acts as a service provider to the merchant. For contact details submitted through a callback form, the merchant is the controller and decides how they are used. Questions about this notice: support@runspecguard.com.

3. What we collect

Data	Why	Retention
Text of a question typed into the assistant	To answer it and to review quality and abuse	180 days by default (configurable)
Aggregate counters (questions asked, answered, blocked)	To show the merchant how their assistant is performing	Retained while the service is active
IP address	Rate limiting and abuse prevention	Not stored in the question log
Callback form details (name, phone and/or email, message, consent)	So the merchant can follow up	Held by the merchant, under their own policy

We do not collect payment-card data and have no access to merchant orders.

4. What we never access

Merchant orders, revenue or fulfilment data
Merchant customer lists
Payment information
Store administration accounts or credentials

5. Sharing

Question text may be processed by the infrastructure and model providers that operate the service on our behalf, solely to produce an answer. We do not transfer personal data to any other third party, and we disclose data to authorities only where legally required.

6. Separation between merchants

Each merchant has a separate instance with its own storage. One merchant's data is never used to answer questions for another, and no shared knowledge base spans merchants.

7. Your rights

If you are a shopper who used an assistant, contact the merchant first — callback details are held by them. You may also write to support@runspecguard.com and we will help route or handle the request for data we control.

8. Changes

We may update this notice; the date above will change and material changes will be notified to merchants by email.

9. Contact

support@runspecguard.com